Reading a SaaS Vendor From the Outside: Changelogs, Status Pages, and Other Tells
A vendor's public record — changelog, status page, pricing page, docs, and community — predicts life as a cust...
Clear guidance for picking your next business software.
A vendor's public record — changelog, status page, pricing page, docs, and community — predicts life as a cust...
Star averages on review sites compress until they say almost nothing, because most reviews arrive when vendors...
There is always something better than the tool you have, which makes that the wrong question. Here are the sig...
Choosing infant, toddler, or preschool care is a high-stakes evaluation run under a deadline. The criteria-fir...
A criteria-first method for judging the AI features bolted onto CRMs, email platforms, SEO suites, and chat to...
A step-by-step method for auditing software subscriptions: find every charge, map each tool to a real job, spo...
A criteria-first look at the software stack behind a Shopify store: which app categories earn their monthly fe...
Abandoned plugins rarely announce themselves. Here are the signals that tell you whether a plugin is still act...
Farm software is sold on feature lists. The decision that matters is whether it can tell you what one field co...
Live chat only pays for itself when someone is there to answer it. A decision tree for small teams: whether ch...
Buy translation the way you buy any business service. The criteria that separate a usable deliverable from a c...
Most free trials get wasted on a tour of the dashboard. Here's how to structure a trial around one real workfl...